Effective Date: August 31, 2026
1. Service-Based Business
Cenit Studio INC provides photography, marketing research, public opinion polling, campaign intelligence, and project support services. Because services may involve planning, labor, scheduling, software, research platforms, survey tools, vendors, and production costs, refund eligibility depends on the project stage.
2. Deposits and Advance Payments
Deposits may be required to reserve production time, purchase project tools, schedule photography, activate polling platforms, secure vendors, or begin planning. Deposits may become non-refundable once work begins or costs are incurred.
3. Refund Eligibility
Refunds may be considered if a service has not started, a duplicate payment was made, a project was canceled before resources were allocated, Cenit Studio INC cannot provide the agreed service, or a refund is required by law.
4. Non-Refundable Items
Completed sessions, delivered images, reports, research, polling results, consulting work, vendor costs, survey distribution costs, research platform fees, advertising spend, travel, logistics, rush fees, and completed administrative work may be non-refundable.
5. Cancellations
Clients may request cancellation in writing. If work has started, Cenit Studio INC may retain fees for completed work, reserved time, incurred costs, and administrative expenses.
6. Refund Request Process
Send refund requests to Hernan@cenitstudio.us with your name, company, invoice number, service purchased, payment date, reason for request, and supporting documentation.
7. Review Timeline
Refund requests are typically reviewed within 5 to 10 business days. Approved refunds are returned to the original payment method when possible. Bank and card-network processing times may vary.
8. Chargebacks
Clients are encouraged to contact Cenit Studio INC before initiating a chargeback or payment dispute so we can review and attempt to resolve the matter directly.